OSPM™ (Outsourced Service Provider Management)

Outsourced Service Provider Management (OSPM™) is a first-principle, domain-agnostic framework that helps organizations design, govern, and optimize performance across outsourced partners—spanning procurement, logistics, IT, HR, finance, and more.

It translates strategic intent into structured operational control through maturity-based capabilities, cross-functional governance, and execution-ready playbooks.

Organizations today rely on an expanding web of external providers, but most still manage them with siloed processes, inconsistent oversight, and reactive performance management.

OSPM™ changes that by giving you:

• A clear governance model aligned to business goals
• Embedded performance and risk control across providers
• A scalable, modular system applicable to any function or industry
•  A real-time operational backbone—not just a theory or slide deck

 Whether you're managing 3-PLs, BPOs, co-manufacturers, or IT platforms—OSPM™ ensures control, accountability, and improvement at every level.
 

Across all E2E supply chain functions and outsourced relationships:

• Logistics & 3PL/4PL Networks
•  Manufacturing & Co-packing
•  IT Services, Cloud & Support
•  Procurement & Category Management
•  Finance, Legal, HR, ESG, and more

Built on 20 strategic driver pillars and a 5-level maturity model, OSPM™ helps organizations map their outsourcing ecosystem against business priorities.

Each pillar converts into Operational Transformation & Sustainability (OTS) Playbooks, which include:

• Step-by-step procedures (as checklists)
• Embedded metrics and performance targets
• Roles and governance logic
• Built-in assessment tools

These one-pagers are used to train teams, audit performance, and run operations daily—they're execution-ready from day one.

Governance roles and feedback loops ensure that improvement isn’t one-off—it’s built into the way teams and partners operate together.

Unlike frameworks built for one function, one industry, or one consulting firm—OSPM™ is built from first principles, meaning it works:

• Across any industry or market
• In any geography or maturity stage
• With any service provider ecosystem
• Independently or as part of broader transformation

OSPM™ (Outsourced Service Provider Management) is a proprietary framework developed and owned by Dean Henriques/SDX solutions. It is currently used in educational, consulting, and digital services. All rights reserved.

Join organizations transforming their outsourced ecosystems with clarity, control, and capability.
Explore how OSPM™ can power your performance.