2LoD: independent oversight, evidence-first.

 Problem: You’re eyeing a site/target/provider and need to know what may bite later.
What we do: Light review of key flows, providers, contracts, and evidence samples.
Artifacts: 2-page Red-Flags Memo · Simple Heatmap · First-Checks List.
How to start: One short call + sample docs; we confirm scope and begin. 

 Problem: Contracts promise one thing, KPIs track another, and proof is unclear.
What we do: Map promise → measure → proof for 2–3 providers.
Artifacts: Side-by-side sheets per provider · Gap notes.
How to start: Send recent contracts + KPI sheets (redacted is fine). 

 Problem: Proof is scattered across inboxes and shared drives.
What we do: Set up a simple folder structure, naming rules, and a proof checklist.
Artifacts: Ready-to-use locker · 1 redacted sample file · “What counts as proof” one-pager.
How to start: Pick one flow; we deliver structure and starter files.

 Problem: Issues linger because nobody tracks closure cleanly.
What we do: Stand up a clean log, define “open/closed,” and add a close-out checklist.
Artifacts: Working log template · One coached update cycle.
How to start: Share 5–10 recent issues to seed the log.

 Problem: Corrective actions drift; due dates slide.
What we do: Simplify CAPA fields, owners, and due-date rules; test on a small sample.
Artifacts: 1-page CAPA standard · Tracker template · Owner/due matrix.
How to start: Provide 5–10 open CAPAs for a trial pass. 

 Problem: One provider/site feels risky; you lack the whole picture.
What we do: Review SLA/KPI fit, recent exceptions, renewal clauses, and evidence.
Artifacts: 1-page Lane Snapshot · Provider Conformance Summary.
How to start: Choose the lane/site; share last 90 days of records.

 Problem: You need a tidy, shareable folder for decision-makers.
What we do: Curate contracts, KPIs, logs, and CAPA into a clean structure with an index.
Artifacts: Share-ready folder · 1-page cover summary.
How to start: Send your current file dump; we organize and index.

  Problem: People can’t see how a rule turns into a result.
What we do: Draw the path policy → owner → control → proof, with breakpoints.
Artifacts: One simple diagram · 3 “where it breaks” notes.
How to start: Pick a flow (e.g., inbound temp control, returns); provide the SOP. 

  Problem: You’re unsure how close you are to passing an inspection.
What we do: Dry-run a small set of questions and sample checks; list fixes.
Artifacts: 1-page readiness score · Prioritized “fix first” list · Handoff notes.
How to start: Name the standard/certifier; share current SOPs and logs. 

 Problem: Cash is slow because of preventable blockers in processes.
What we do: Identify documentable stuck points in approvals, returns, and mismatches.
Artifacts: One-page list of blockers · Suggested closure steps (no $ promises).
How to start: Provide sample invoices/returns/credit memos (redacted okay).

 Problem: Temperature-controlled handoffs are fragile; proof is patchy.
What we do: Spot-check 5–7 controls (handoff logs, excursion handling, chain-of-custody).
Artifacts: Findings note · Example proof screenshots (redacted) · Next checks list.
How to start: Share recent temp logs/events for one lane/site. 

 Problem: You don’t know if your controls are actually used.
What we do: Select a few critical checks, observe/run them, and record results.
Artifacts: Before/after control notes · Sample test results · Keep/Fix/Drop recs.
How to start: Pick the controls; give access to current forms/logs.